Last updated: 24 September 2026
At Auren, we want you to be happy with your order. If something isn't right, please contact us at customercareauren@gmail.com and we'll be happy to help.
If you purchase from Auren online, you may have the right to cancel your order within 14 days of receiving it, without needing to provide a reason.
To exercise your right to cancel, please email customercareauren@gmail.com within 14 days of receiving your order.
Once you notify us that you wish to cancel, the eligible goods must be returned within 14 days.
Unless otherwise agreed, customers are responsible for the direct cost of returning unwanted goods.
Products should be returned in their original condition and with any seals or protective packaging intact where applicable.
For health and hygiene reasons, certain sealed cosmetic or personal-care products may not be eligible for a change-of-mind return once their hygiene seal has been broken or removed, where the law permits this exception.
This does not affect your rights if a product is faulty, damaged, incorrect or not as described.
If your Auren product arrives damaged, faulty, incorrect or is otherwise not as described, please contact us as soon as possible at customercareauren@gmail.com.
Please include your order number, a description of the issue and, where helpful, photographs showing the problem.
We'll review the issue and provide an appropriate remedy in accordance with your consumer rights. Depending on the circumstances, this may include a replacement, refund or another remedy available under applicable law.
Once an eligible return has been received and assessed, we'll notify you regarding your refund.
Where you exercise a statutory right to cancel, any refund due will be made to your original payment method. We may withhold reimbursement until the returned goods have been received or you provide evidence that they have been sent back, where permitted by law.
Where applicable, standard outbound delivery charges will also be refunded. Any additional amount paid for an upgraded or express delivery option does not have to be refunded beyond the cost of our standard delivery option.
Please allow additional time for your bank or payment provider to process an approved refund after it has been issued.
Please contact us before returning a product so that we can provide the correct return instructions and return address.
Do not send returns to an address shown on a shipping label without contacting us first, as this may not be the correct returns location.
Unless the item is faulty, incorrect or otherwise covered by your statutory rights, the customer is responsible for the direct cost of return shipping.
If your order has already been dispatched, we may not be able to cancel the shipment before delivery. You can still contact us regarding your applicable return or cancellation rights after receiving your order.
For any questions about returns, refunds or your order, please contact:
Auren Customer Care
Email: customercareauren@gmail.com
We aim to respond to customer enquiries as quickly as possible.
Nothing in this policy limits or excludes any rights you have under applicable Irish or EU consumer law.