Welcome to Auren. These Terms of Service ("Terms") govern your use of the Auren website and online store (the "Store") and your purchase of products from us.
By using our Store or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
The Store is operated by:
Business name: AUREN
Trading name: Auren
Email: customercareauren@gmail.com
Business address: Dublin
Country: Ireland
Auren sells skincare and beauty products through its online Store.
You agree to use our Store only for lawful purposes and in accordance with these Terms.
You must not:
We reserve the right to restrict or terminate access to our Store where reasonably necessary to protect our business, customers or systems.
We make reasonable efforts to ensure that product descriptions, images, ingredients, colours and other information displayed on our Store are accurate.
However, colours and appearance may vary slightly depending on your device or screen.
Product packaging and presentation may also change from time to time. Where this happens, the product supplied will continue to conform to the description and applicable legal requirements.
We reserve the right to update product information, discontinue products or make changes to products where reasonably necessary, subject to your legal rights.
Auren's products are intended for cosmetic and skincare use as described on the relevant product page and packaging.
You should follow the instructions provided with the product.
If you have known allergies or sensitivities, you should review the ingredients before using a product.
If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice where necessary.
Our products are not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated otherwise and legally permitted.
Individual results from skincare products may vary. Product descriptions and marketing materials do not guarantee a particular result.
All prices displayed on our Store are shown in euros (€) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.
Where applicable, taxes and other charges will be displayed during the checkout process.
Shipping charges, where applicable, will be shown before you complete your purchase.
When you place an order through our Store, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been accepted if we subsequently identify an issue such as:
If we cannot fulfil an order after payment has been taken, we will notify you and provide an appropriate refund.
We accept the payment methods displayed at checkout.
Payments may be processed by third-party payment providers, including Shopify Payments and other payment services made available through our Store.
You confirm that you are authorised to use the payment method provided when placing an order.
We do not knowingly store complete payment card details on our own systems.
We ship orders to the locations shown as available during checkout.
Estimated processing and delivery times are provided on our Store and may vary depending on the destination, shipping method, fulfilment arrangements and circumstances outside our reasonable control.
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
Once an order has been dispatched, tracking information may be provided where available.
If your order is significantly delayed, lost or otherwise fails to arrive, please contact us at:
customercareauren@gmail.com
We will work with you to investigate the issue and provide any remedy required by applicable consumer law.
For further information about shipping, please see our Shipping Policy.
If you are a consumer in Ireland or another applicable EU jurisdiction, you may have a statutory right to cancel an online purchase without giving a reason.
For most online purchases of goods, the cancellation period is 14 days from the day you receive the goods. You must notify us within the applicable cancellation period if you wish to exercise this right.
After notifying us, you generally have a further 14 days to return the goods.
To exercise your cancellation right, contact:
customercareauren@gmail.com
Please include:
Certain legal exceptions to the cancellation right may apply, including certain goods that cannot be returned for health or hygiene reasons once unsealed.
Where a cancellation right applies, we will process refunds in accordance with applicable law.
Our Refund & Return Policy provides further information about returning products and obtaining refunds.
Nothing in these Terms limits or removes any statutory consumer rights you have under applicable law.
If you receive a product that is faulty, damaged, incorrect or does not conform to the contract, please contact us as soon as reasonably possible.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
If you believe that your product is defective, damaged or otherwise does not conform to the order you placed, contact us at:
customercareauren@gmail.com
Please provide your order number and, where appropriate, photographs or other information that may help us investigate the issue.
We will assess the issue and provide the remedy required under applicable consumer law.
From time to time, Auren may offer promotional codes, discounts or special offers.
Unless otherwise stated:
Any promotional terms displayed alongside an offer will apply to that offer.
We will not use promotional wording that is misleading or inaccurate.
All content on the Store, including but not limited to:
is owned by or licensed to Auren and is protected by applicable intellectual property laws.
You may access and use the Store for personal, non-commercial purposes.
You may not reproduce, distribute, modify or commercially exploit our content without our prior written permission, except where permitted by law.
If you voluntarily submit reviews, photographs, videos or other content to Auren, you confirm that:
Where you provide content for use in connection with Auren, you grant us permission to use, reproduce and display that content for our business and marketing purposes, subject to applicable law and any specific agreement we have with you.
We reserve the right to remove content that is unlawful, offensive, misleading or otherwise inappropriate.
Our Store may use third-party services to provide functionality such as:
Third-party services may have their own terms and privacy policies.
Your use of those services may therefore also be subject to their terms.
Our Store may contain links to third-party websites.
These links are provided for convenience and do not mean that Auren endorses or controls those websites.
We are not responsible for the content, security or privacy practices of third-party websites.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.
Subject to the above, Auren will not be responsible for losses that could not reasonably have been expected at the time the contract was formed or for matters outside our reasonable control.
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including events such as:
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
This section does not affect any statutory consumer rights you may have.
We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.
The latest version will always be available on our Store.
Changes will not affect rights that have already arisen under an order you have placed unless required by law.
These Terms are governed by the laws of Ireland.
If you are a consumer resident in another EU country, nothing in these Terms prevents you from benefiting from mandatory consumer protections that apply to you under the laws of your country of residence.
If you have a problem with an order or our service, please contact us first so that we can try to resolve the issue.
Email: customercareauren@gmail.com
Please include your order number and a description of the issue.
We will aim to respond as soon as reasonably possible.
If you have questions about these Terms or your order, contact:
Auren
Business name: AUREN
Email: customercareauren@gmail.com
Business address: Dublin
Country: Ireland